SCSM2012: Full Features/Capabilities

Holla Guys!

Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.

The beauty of SCSM truly lies in the tight integration with Microsoft System Center Product which leverages on what has been discovered, managed & link up all these resources belonging to the same Entity. The tight integration allows real-time resources without the need of manual labor from IT administrator.

* Features listed in RED is part of SP1 features

System Center Service Manager 2012

Key Features

IT Service Management

  • · Service Design
  • Capacity Management
  • Availability Management
  • Risk Management
  • Compliance Management
  • Supplier Management
  • · Service Transition
  • Release Management
  • Knowledge Management
    • Title
    • Description
    • Comments
    • Keywords
    • External URL
    • Internal Content
    • Analyst Content
  • Service Operation
  • Problem Management
  • Event Management
  • Service Request Fulfillment
  • Notification
  • Continual Service Improvement
  • Service Measurement
  • Service Reporting
  • Management
    • Managing Work Items & List:
  • Customization of User Interface
  • Management via PowerShell
  • Limiting Concurrent Sessions & Calls
  • Configuring Self-Service Portal Attachment File Size
  • Simple Task for Operators to Troubleshoot Computer Problems
  • Authoring & Customizations
  • Windows Server 2012 supports all Service Manager Roles, except for SSP & SharePoint Web parts.
  • Windows 8 supports Service Manager Console & End-users access Self-Service Portal
  • IT-as-a-Service

  • Role-Based Offering
  • · User Role Profiles
    • EndUser
    • ReadOnlyOperator
    • IncidentResolver
    • ChangeInitiator
    • ActivityImplementer
    • ProblemAnalyst
    • ServiceRequestAnalyst
    • ReleaseManager
    • ChangeManager
    • AdvancedOperator
    • Author
    • Workflow
    • ReportUser
    • ImpliedIncidentAffectedUser
    • ImpliedReviewer
    • ImpliedActivityEditor
    • ImpliedConfigItemCustodian
    • ImpliedPrimaryComputerUser


  • System Center Operations Manager (Monitoring Tool)
  • System Center Configuration Manager (Asset Management Tool)
  • System Center Orchestrator (Automation Tool)
  • System Center Virtual Machines Manager (Hypervisors Management Tool)
  • Manual Data & Configuration Items (Mobile Devices, Printers, Copier & etc)
  • Business Intelligence (Reporting)

    • System Center Data Warehouse
    • OLAP/Cube
    • Supports SQL Server 2012

    Common Scenarios for System Center Service Manager 2012

    As usual, the whole SC2012 compilation can be found here in this link below
    2013 – System Center 2012 Features.docx

    Signing Off

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